international retail operations services manager (Remote - U.S.)

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Starbucks does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.</p> <p class=\"eeo_statement\">Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at <a href=\"mailto:applicantaccommodation@starbucks.com?subject=Request for application accommodation\" style=\"color: #1E3932\" shape=\"rect\"> <u> <b>applicantaccommodation@starbucks.com</b> </u> </a> </p> </div> <br> <div class=\"ef-styles-2020\" style=\"padding-bottom: 20px !important;\"> <p class=\"body-text-2\"> <a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#263238 ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\"> eightfold.ai #WhatsNextForYou</a> </p> </div> </div></footer>"}, "fr-ca": {"pcs_footer": "<style> .eeo-footer {text-align: left;font-size: 16px; margin-right:20px !important} p.footer_copyright {margin-left: 50px;} a,a:hover,a:focus,a:active { text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all .25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul { list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;}.ct-footer-post a {color:#263238}.ct-footer-post a:hover {color:#263238}.ct-footer-post p {color: #263238}.footer a { font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}}</style><footer style=\"background: #f2f0eb !important;\"> <div class=\"ct-footer-post\" style=\"background: #f2f0eb !important;\"> <div class=\"container\" style=\"padding-bottom:40px;\"> <div class=\"col-xs-12\" style=\"text-align:center;\"> <ul role=\"list\" aria-label=\"Des liens en pied de page\" style=\"list-style-type: none; padding: 0; margin: 0;\"> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"1\" style=\"display: inline-block;\"> <a href=\"https://fr.starbucks.ca/about-us/\" aria-label=\"Lien vers le site \u00c0 propos de nous (1 of 5)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #263238; padding-right: 5px;\">\u00c0 propos de nous</a> </li> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"2\" style=\"display: inline-block;\"> <a href=\"https://fr.carrieres.starbucks.ca/\" aria-label=\"Lien vers le site Carri\u00e8res (2 of 5)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px;border-right: 1px solid #263238;padding-right: 5px;padding-left: 5px;\">Carri\u00e8res</a> </li> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"3\" style=\"display: inline-block;\"> <a href=\"https://fr.starbucks.ca/terms/job-seeker-privacy-statement/\" aria-label=\"Lien vers le site Politique de confidentialit\u00e9 (3 of 5)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #263238;padding-right: 5px;padding-left: 5px;\">Politique de confidentialit\u00e9</a> </li> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"4\" style=\"display: inline-block;\"> <a href=\"https://fr.starbucks.ca/terms/starbucks-terms-of-use/\" aria-label=\"Lien vers le site Modalit\u00e9s d\u2019utilisation (4 of 5)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #263238;padding-right: 5px;padding-left: 5px;\">Modalit\u00e9s d\u2019utilisation</a> </li> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"5\" style=\"display: inline-block;\"> <a href=\"https://serviceclientele.starbucks.ca/sbux\" aria-label=\"Lien vers le site Service \u00e0 la client\u00e8le (5 of 5)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #263238;padding-right: 5px;padding-left: 5px;\">Service \u00e0 la client\u00e8le</a> </li> <li role=\"listitem\" aria-setsize=\"6\" aria-posinset=\"6\" style=\"display: inline-block;\"> <a href=\"https://fr.carrieres.starbucks.ca/decouvrir-des-opportunites/emplois-a-linternational/\" aria-label=\"Lien vers le site Emplois \u00e0 l\u2019international (6 of 6)\" title=\"\" target=\"_blank\" style=\"color:#263238!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 5px;\">Emplois \u00e0 l\u2019international</a> </li> </ul> </div> </div> <div class=\"eeo-footer\"> <p class=\"footer_copyright\">\u00a9 Starbucks Corporation, 2022. Tous droits r\u00e9serv\u00e9s.</p> <p class=\"privacy\"><a href=\"https://fr.starbucks.ca/terms/job-seeker-privacy-statement/\" style=\"color: #1E3932\" shape=\"rect\" target=\"_blank\"><b><u>Politique de confidentialit\u00e9</u></b></a></p> <p class=\"eeo_statement\">Pour chercheuses et chercheurs d\u2019emploi au US et Canada</p> <p class=\"eeo_statement\">Starbucks souscrit au principe de l\u2019\u00e9quit\u00e9 en mati\u00e8re d\u2019emploi pour toutes les personnes qualifi\u00e9es. Starbucks ne fait aucune discrimination \u00e0 l\u2019\u00e9gard de la race, de la couleur de la peau, de la religion ou des croyances religieuses, du pays ou du lieu d\u2019origine, du sexe (y compris la grossesse, l\u2019accouchement, l\u2019allaitement ou toute maladie connexe), du handicap physique ou mental, de l\u2019\u00e2ge, du statut de militaire ou d\u2019ancien combattant prot\u00e9g\u00e9, de l\u2019orientation sexuelle, de l\u2019identit\u00e9 ou de l\u2019expression sexuelle, du statut transgenre, de l\u2019information d\u2019ordre g\u00e9n\u00e9tique, de toute maladie prot\u00e9g\u00e9e par la loi, de la situation familiale, du statut de victime de violences conjugales (y compris l\u2019agression sexuelle et le harc\u00e8lement) ou de tout autre facteur discriminant interdit par les lois et r\u00e8glements en vigueur.</p> <p class=\"eeo_statement\">Nous examinerons la candidature des postulantes et postulants qualifi\u00e9s ayant des ant\u00e9c\u00e9dents criminels conform\u00e9ment \u00e0 toutes les ordonnances f\u00e9d\u00e9rales et locales. Starbucks Corporation s\u2019engage \u00e0 prendre des mesures raisonnables d\u2019adaptation pour les candidates et candidats handicap\u00e9s. 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In addition, partners can save for the unexpected with help from My Starbucks Savings, with cash incentives for eligible partners at key savings milestones.", "icon": "fa-piggy-bank"}, {"title": "Education", "description": "Starbucks offers eligible partners the opportunity to earn a bachelor\u2019s degree with 100% tuition coverage, coaching, counseling and advising through Arizona State University\u2019s top-ranked online degree programs.", "icon": "fa-graduation-cap"}, {"title": "Weekly Markout & Discount", "description": "Starbucks partners are eligible to receive a free coffee or tea \u201cmarkout\u201d every week, including a pound of whole bean coffee. What\u2019s more, partners receive a 30% discount on beverages, merchandise and food purchased in company-operated Starbucks retail stores.", "icon": "fa-coffee-togo"}], "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "481062328576", "positions": [{"id": 481062328576, "name": "international retail operations services manager (Remote - U.S.)", "location": "2401 Utah Ave S #800, Seattle, Washington, United States", "locations": ["2401 Utah Ave S #800, Seattle, Washington, United States", "Remote"], "hot": 0, "department": null, "business_unit": "Retail Operations", "t_update": 1733212825, "t_create": 1731118522, "ats_job_id": "240100294", "display_job_id": "240100294", "type": "ATS", "id_locale": "240100294-en", "job_description": "International Operations Services Manager (Remote - U.S.) Now Brewing - Retail Operations Leaders! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. We are searching for an exceptional operator to join our team who is energized by solving complex problems with retail technology solutions across a growing international footprint. This job contributes to Starbucks success by enabling operational excellence across all international markets now and in the future, delivering against one of the enterprise's top priorities - Starbucks Digital Solutions. Your primary focus will be to deliver world-class retail technology solutions for Point-of-Sale, devices, and digital programs that enhance the in-store partner experience. This role will lead and consult end-to-end planning, development, and testing of highly complex programs, systems, and technical products across international operations. As an international operations services manager, you will Consult, Collaborate and Influence \\- Build trusted relationships and collaborate with cross functional teams to develop and implement meaningful programs for international business. Strategy, Planning, and Calendaring \\- Contribute to all aspects of the international business by setting the strategic direction for cloud POS/devices, technology, and digital programs, while also supporting cross functional priorities and delivering projects and programs on the enterprise strategic plan. Program Management and Project Development \\- Be accountable for identifying and leading operations priorities and ensuring the development, delivery, and sustainment of operations projects and programs for cloud POS/devices, technology, and digital. Ensure projects and activities successfully follow their full life cycle, and support regional operations teams through any change management and program execution across all international markets. Effective Communication \\- Communicate complex ideas and complicated materials in an effective way to meet intended audience needs. Operational Expertise \\- Must have expert knowledge of retail and store operations, standards, and practices. Experience or knowledge with retail technology a plus. We'd love to hear from people with: Managing multi-unit retail business or equivalent with deep knowledge of store operations, processes, procedures, and standards  (3 years) Managing complex, large-scale or portfolio of mid-sized projects (5 years) Project management, including elements of scope, time, cost, and communications and places a high value on quality with a sharp eye for details (3 years) Working and influencing across functional areas to develop effective business solutions that align with company and business unit/department objectives (5 years) Deep and strong knowledge of store operations, processes, procedures, and standards Places a high value on quality with a sharp eye for details Curious and collaborative problem solver who can build quickly build empathy Outstanding verbal and written communication skills, with ability to convey ideas and standards in a clear, succinct and appropriate way across a broad spectrum of audiences Identify opportunities for improvement and suggest alternate ways of doing things Proficient in Microsoft Office applications (word, excel, PowerPoint) Preferred Skills Knowledge of technology and international business experience Working across different ownership structures including joint venture and licensed As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. Join us and inspire with every cup. Apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. 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